8x8 vs Zoom Phone
Pricing and features checked October 15, 2026 · how we source data
In short: Zoom Phone publishes entry pricing at $16/user/mo; 8x8 is quote-based. If you want the widest capability coverage we track, Zoom Phone lists more; Zoom Phone has the stronger public review score. The right pick depends on which of these fits your team — compare both against your exact needs.
| 8x8 | Zoom Phone | |
|---|---|---|
| Rating | 4.2(1,100) | 4.6(2,800) |
| Entry price | Custom pricing | From $16/mo |
| AI features | ✓ | ✓ |
| API & webhooks | ✓ | ✓ |
| Analytics & reporting | ✓ | ✓ |
| Business SMS/MMS | ✓ | ✓ |
| CRM integration | ✓ | ✓ |
| Call queues | ✓ | ✓ |
| Call recording | ✓ | ✓ |
| Enhanced 911 (E911) | — | ✓ |
| HIPAA compliant (signs BAA) | ✓ | ✓ |
| IVR / auto-attendant | ✓ | ✓ |
| Integrations marketplace | ✓ | ✓ |
| International calling | ✓ | ✓ |
| Mobile & desktop apps | ✓ | ✓ |
| Number porting | ✓ | ✓ |
| Team messaging | ✓ | ✓ |
| Toll-free numbers | — | ✓ |
| Unlimited US/Canada calling | ✓ | ✓ |
| Video meetings | ✓ | ✓ |
| Voicemail transcription | ✓ | ✓ |
See offer Affiliate link — see our disclosure. | See offer Affiliate link — see our disclosure. |
Comparison based on our catalogue data, and independent of any partner payout. Capability rows reflect what we track; a blank cell means we don’t track it for that provider, not that it’s missing.